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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We do not accept returns.
Our goal is for every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, please contact us. While we do not offer returns, we will do our best to work with you and make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
All purchases are final sale. We do not accept returns, exchanges, or cancellations once the order is processed.
Please review your order carefully before completing your purchase.
When will I get my order?
SHIPPING POLICY
We want your shopping experience to be smooth and enjoyable. Please read our full shopping and shipping policy to understand how your order will be handled.
Shipping Partners:
We ship all orders using trusted carriers, including:
- DHL (Express & International)
- Spoket (product-specific suppliers)
- Other reliable logistics partners depending on your location and the product
Order Processing Time:
- Orders are processed within 1 to 3 business days (excluding weekends and holidays)
- You will receive an order confirmation email once your purchase is placed
- A shipping confirmation email with a tracking number will follow once your order ships
Shipping Time & Delivery Estimates:
Shipping Method: DHL Express
Estimated Delivery Time: 3 to 7 business days
Details: Fast and reliable international shipping
Shipping Method: Spoket Suppliers
Estimated Delivery Time: 5 to 14 business days
Details: Time varies based on supplier location
Shipping Method: Standard Shipping (Others)
Estimated Delivery Time: 7 to 21 business days
Details: Varies depending on your country and warehouse location
Note: Delivery times are estimated and may be affected by customs, weather conditions, holidays, or unforeseen events.
International Shipping:
- We ship worldwide to most countries
- Customs duties or import taxes (if applicable) are the responsibility of the customer
- Customs delays can occur and may take a few extra days to resolve
Tracking Your Order:
- Once your order ships, you will receive a tracking number via email
- You can track your package through the carrier’s website or using the tracking link provided
Shipping Costs:
- Shipping costs are calculated at checkout based on your delivery address and product origin
- Free shipping may be available for qualifying orders during promotional periods
Delays and Missing Orders:
- If your package hasn’t arrived within the expected timeframe, please contact us
- We will help track your package or assist with a claim if needed
- During holidays or peak periods, please allow extra time for delivery
Order Changes or Cancellations:
- Orders can be modified or canceled within 6 hours of placing the order
- Once the order has been processed, we are unable to make changes or cancel it
Our Delicious Shopping Guarantee:
We are committed to making your shopping experience easy and enjoyable. If anything is unclear or your order doesn’t meet expectations, contact us and we’ll do our best to help.
Contact Us:
Email: [Lebenluxx@gmail.com]
Live Chat: Available during business hours
Thank you for shopping with us!
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping Costs:
We offer FREE SHIPPING on all orders, regardless of your location or order size.
There are no hidden fees or extra charges at checkout.
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products
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